Exchanges, Returns & Refunds

Exchanges, Returns & Refunds

At Emily Carter Boutique, your satisfaction means a lot to us. If you’re not completely happy with your purchase, we’re here to help. Please read our return policy carefully before requesting a return.

For any questions, feel free to contact us at:
Email: info@emilycarter-boutique.com

1. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Items can only be returned after they have been delivered
  • Return shipping costs are the responsibility of the customer, including any international fees
  • Items must be unused, unwashed, undamaged, and in original condition
  • All original tags and labels must still be attached
  • Trying on items is allowed, but items must not be worn beyond fitting
  • Orders placed in multiple sizes with the intention of returning part of the order are not accepted

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

To start a return, please follow these steps:

  1. Contact us at info@emilycarter-boutique.com within 14 days of receiving your order
  2. We will provide you with the appropriate return instructions and address
  3. Ship the item back at your own expense, including any shipping or customs fees
  4. We recommend using a tracked shipping method, as we are not responsible for lost returns

3. Refunds

Once your return has been received and inspected:

  • If approved, your refund will be processed within 10–14 business days
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable

4. Shipping Information

At Emily Carter Boutique, we carefully process and ship all orders to ensure a smooth experience:

  • Processing time: 1–3 business days
  • Estimated delivery time: 5–12 business days
  • You will receive a tracking number once your order has been shipped

Please note that delivery times are estimates and may vary due to external factors such as customs or high demand.

5. Liability

  • We are not responsible for lost or missing packages if tracking confirms delivery
  • Customers are responsible for providing accurate shipping details
  • Any address issues must be reported within 24 hours after placing the order

6. Contact Information

If you have any questions about returns or refunds, please contact us:

Company Name: Emily Carter Boutique
Email: info@emilycarter-boutique.com