Shipping & Delivery Policy

At Emily Carter Boutique, we aim to deliver your order in a smooth and reliable way. Below you’ll find everything you need to know about our shipping and delivery process.

If you have any questions, feel free to contact us at:
Email: info@emilycarter-boutique.com

1. Order Processing Time

• Orders are processed within 1–3 business days
• Once your order has been shipped, you will receive a confirmation email with your tracking number

Please note that orders are not processed on weekends or public holidays.

2. Shipping & Delivery Time

• Estimated delivery time: 5–12 business days
• Delivery times may vary depending on your location

We always do our best to deliver within this timeframe, but delays can occasionally occur due to:

• High demand or busy periods
• Customs processing
• Shipping carrier delays

These factors are outside of our control.

3. Shipping Origin

To offer a wide range of carefully selected products at fair prices, we work with international suppliers.

• Orders may be shipped directly from our suppliers
• This can result in international shipping depending on the product

Please note that, depending on your country, customs duties or import fees may apply. These costs are the responsibility of the customer.

4. Shipping Costs

• Shipping costs are calculated at checkout
• The total cost depends on your location and order details

Any additional charges such as customs fees are not included in our shipping rates.

5. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email
• You can use this to follow your order in real time

If you haven’t received tracking details within a few days, please contact us.

6. Delivery Responsibility

• Once tracking confirms delivery, responsibility transfers to the customer
• Please ensure your shipping address is correct and complete
• Address changes must be requested within 24 hours after placing your order

We are not responsible for lost or delayed deliveries caused by incorrect address details.

7. Contact Information

If you have any questions about shipping or your order, please contact us:

Company Name: Emily Carter Boutique
Email: info@emilycarter-boutique.com/